How to Order a 3D Print

Six steps from an idea or a file to a finished print at your door, with what to send, what happens in between and how long each stage takes.

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  1. Step 1: Tell us what you want

    Typical time: Typically 5 to 10 minutes

    Write a message with what you need: a finished 3D file, a link to a model you found, a photo of something to replicate, or a rough idea in words. Add the approximate size, how many pieces and when you need them. There is no wrong way to start.

    What to send

    • STL, 3MF, OBJ or STEP file
    • or a link to the model
    • or a photo and a sketch
    • desired size, quantity and deadline
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  2. Step 2: We check the model

    Typical time: Usually within 1 working day

    We open the file in a slicer and check that it is printable: closed surfaces, wall thickness, overhangs, whether it needs splitting. If there is no file yet, we discuss whether the idea needs custom modelling and what that involves.

    What to send

    • nothing; we come back with questions if any
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  3. Step 3: You get a quote and a timeline

    Typical time: Typically within 1 to 2 working days

    The quote lists material, technology (FDM or resin), layer height, finish and the print time behind the number. If the budget is tight we suggest what to change: a lighter infill, a larger layer or a simpler finish.

    What to send

    • your choice of material, colour and finish
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  4. Step 4: Printing

    Typical time: Typically a few hours to several days

    Small parts often print in a couple of hours, while a large helmet or a multi-part book nook can take days. Large models are printed in sections that are later joined. We send a photo when the print comes off the bed.

    What to send

    • nothing; sit back
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  5. Step 5: Post-processing

    Typical time: Typically 1 to 5 days

    Supports are removed, seams cleaned, parts glued and pinned. If you ordered a finish, the model is sanded, primed and painted. Resin prints are washed and cured. Every piece is inspected before packing.

    What to send

    • reference images for painted pieces
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  6. Step 6: Delivery or pickup

    Typical time: Typically 1 to 3 days in Kazakhstan; abroad from a few working days (express) to about 5 weeks (post)

    Pickup in Almaty, courier across Kazakhstan, or international shipping on request. Fragile pieces are packed in foam and double boxes. You receive a tracking number and a photo of the packed order.

    What to send

    • delivery address and phone for the courier
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